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Diamond Delivery in Surrey, BC is seeking a part time Customer Service Representative to join our team! Our rapidly growing business is looking for hardworking, motivated, friendly individuals who have a passion for delivering exceptional customer service.
An example of duties include; answering a high volume of inbound calls, order entry, customer service resolutions, driver paperwork maintenance, customer rate quotes.
Desired qualifications:
· Previous inbound call-centre experience
· Excellent customer service skills and a positive attitude
· Ability to multi-task and to thrive in a fast-paced environment
· Capable of maintaining a calm & collected demeanor when under pressure
· Motivated to find solutions to challenges that occur, with a focus on follow-through
· Exceptional communication skills
· Strong computer skills with a minimum keyboarding speed of 35 WPM
Industry knowledge would be an asset, although training will be provided. We offer a competitive wage based upon experience with benefits after 3 months to full time employees.
Job Duties:
• Answer incoming customer inquiries
• Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested
Work Remotely
• No
Job Types: Part-time, Permanent
Salary: $18.00-$25.00 per hour
COVID-19 considerations:
We adhere to and enforce, recommended Covid safety protocols within our building.
Please send resume to aholland@rdiamondgroup.com.
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